CONNECTECH I.T. SERVICES, LLC. 2017 | PRIVACY POLICY

CUSTOMER SERVICE MISSION

At ConnecTech, servingĀ our clients is our number one priority. That meansĀ giving you the support you need to get the most out of your Information Technology investment. We maintain some of the industries highest standards, from our flexible convenient appointment schedules to our Customer Service Representatives who are available to you.

At ConnecTech, quality service begins and ends with our dedicated and highly trained employees. We are always available to answer your specific questions and provide our clients systems with higher up-time availability; which keeps them running smoothly. Our comprehensive training program gives employees the tools they need to solve problems and helps ensure that our employees are always up-to-date on new product features and options.

ConnecTech is determined to provide the best service in the Information Technology industry. Building strong relationships is the key to our success - and it's at the center of how we do business. ConnecTech is committed to offering the quality, choice, and convenience you deserve from your IT company.

At ConnecTech, quality service begins and ends with our dedicated and highly trained employees. We are always available to answer your specific questions and provide our client's systems with higher up-time availability; which keeps them running smoothly. Our comprehensive training program gives employees the tools they need to solve problems and helps ensure that our employees are always up-to-date on new product features and options.

ConnecTech strives to make sure that scheduling service appointments are never a hassle. We will attempt to give you the first available time, and if that's not convenient for you, we will work around your schedule whenever possible. Our technicians are available on weekends and evenings, providing added flexibility. The best part is that with a simple phone call, your IT needs can be met.

ConnecTech has elevated customer service to a level that ensures you are not kept waiting longer than necessary. Our staff will remotely connect to a problem system so there is no wait time. This approach to service eliminates the need for clients to wait on the phone for a representative. By calling or emailing the helpdesk, or going to the helpdesk website and leaving a brief message stating the problem, and both the computer and company's name. ConnecTech will address the problem and provide a follow-up call to verify that the issue has been resolved and there are no additional issues.

 
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