The HelpDesk integrates with the Network Operations Center (NOC), which ensure that all of your network infrastructures operates at optimum levels. The HelpDesk offers the opportunity for communication between the client, computer, and ConnecTech. The NOC provides key information such as health, software, antivirus status and utilization. The users are able to send HelpDesk tickets with the computer’s name and a brief description of the problem. ConnecTech is then able to utilize the HelpDesk and look at the computer’s hardware, software, and any other information that has been reported to the Network Operations Center (NOC) by the monitoring and security services. We are able to address any problem immediately to ensure productivity is uninhibited.
ConnecTech Remote Monitoring and Management capabilities are at the very core of our overall Managed Services offered. Beyond designing and implementing, upgrade programs, and patches, ConnecTech’s Remote Monitoring, and Management services include real-time monitoring, fault detection, diagnostics, and performance management. This information is provided to the HelpDesk and integrated with the Network Operations Center (NOC), which helps ensure that all of your company’s computers and related equipment operate at optimum levels