CONNECTECH I.T. SERVICES, LLC. 2017 | PRIVACY POLICY

Managed IT Services

ConnecTech offers unique Service Solutions that can be scaled up as the company grows. These SMB service solutions combined with ConnecTech’s policy, methodology, approach and the customer service mission, are the foundation of the service. We offer monthly helpdesk services which include; On-site service calls or lab requests, remote service calls, and unlimited helpdesk calls with weekly remote maintenance and updating when needed. Our HaaS model allows for us to provide hardware to ensure a secure and stable network. Protecting the end device is also important, so security software is installed and monitored as part of the SaaS. Our SaaS model allows for us to provide services such as antivirus, antispyware, and intrusion prevention to help ensure all computers are secured.

ConnecTech’s Network Operations Center (NOC) regularly provides proactive oversight for your infrastructure. Doing so allows us to ensure continuity and operational efficiency in your business. Our monitoring detects potential problems. If a problem emerges, an alert is sent from the NOC to the HelpDesk, and the problem is immediately addressed.

ConnecTech provides real-time insight and control of network traffic broken down by applications, users and content through Software as a Service (SaaS). The ability to prioritize important applications, throttle down unproductive applications and block unwanted application components ensures an efficient and safe network.

ConnecTech stays ahead of today’s constantly evolving landscape of threats and application-related issues.  Our Hardware as a Service (HaaS) security platform consolidates Next-Generation Firewall features for enterprise level services including, WAN acceleration for distribution to maximize security and control with minimum network latency.

ConnecTech gives clients access to highly experienced IT managers who are experts in applying technology to the achievement of business goals. The HelpDesk possesses a wide range of professional certifications and technical backgrounds. This allows you to benefit from years of experience operating in diverse IT environments without having a full-time senior IT executive.

Technological advances have made computers an important part of the workforces. Companies store data on computers, databases, and networks. Computers allow businesses to streamline processes, distribute information quickly and stay competitive, it also allows the potential for security issues that can affect business operations and integrity. Monitoring can alert ConnecTech’s Network Operations Center (NOC) for potential threats, such as computer viruses, intrusion and network utilization.

Effective security is never just a matter of responding to attacks in a posture of defense. ConnecTech is committed to security by actively confronting today’s threats with the Network Operations Center (NOC). Nothing could be more imperative, when hackers have access to an array of devices, including spam emails, viruses, phishing, botnets, malware, and rootkits in an effort to breach your network. We employ an approach that implements HaaS and SaaS with constant Applications, Hardware, and security patch updates as part of an integrated solution for your entire network.

The HelpDesk integrates with the Network Operations Center (NOC), which ensure that all of your network infrastructures operates at an optimum level. The HelpDesk offers the opportunity for communication between the client, computer, and ConnecTech. The NOC provides key information such as health, software, antivirus status and utilization. The users can send tickets to the HelpDesk with a brief description of the problem. ConnecTech can then utilize the HelpDesk and look at the computer’s information that has been reported to the NOC by the monitoring and security services, and address any problem immediately.

Current Support Offers Include

Our services and solutions offered are the direct result of the insight and guidance provided by businesses and managers – along with the IT managers and administrators who support them.  We look forward to becoming your trusted partner for reliable  IT management

Hardware as a Service (HaaS)

Software as a Service (SaaS)

ConnecTech provides affordable solutions that maintain your company’s network. Through HaaS, your business pays for the use of hardware as a monthly service. In doing so, you avoid costs associated with hardware upgrades. We track changing tides in the technological evolution on your behalf, so our comprehensive SMB service solutions incorporate new technologies seamlessly into your operations and future projections. We make upgrades in response to your business’ needs and objectives so that you never fall behind as technology advances.

 

Traditionally, client-installed software has been the preferred choice of users when faced with the need to automate. Oftentimes, installing software comes with significant upfront costs and further complications installing and supporting an application. The Software as a Service (SaaS) model is predicated on a 'one-to-many' or multi-customer delivery model whereby an application is shared across customers. A key premise of this model is that ConnecTech invests in the technology, hardware, and ongoing support services instead of your company

 
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