CONNECTECH I.T. SERVICES, LLC. 2017 | PRIVACY POLICY

ConnecTech IT Services LLC

Fees and Monthly Services

 

Hourly Rate

On Site  (2 hour min)      $130

Remote                              $85

Helpdesk                           $15

System Recovery             $260

Hardware Installation (2 hour min)    $130

Software Installation   (2 hour min)    $80

Hourly Rate Data Recovery                  $175

On Site                                $80

Remote                               $35

HelpDesk                            N/A

System Recovery               $80

Monthly Services

Entry Business SLA

Includes Router

1-3 Computers (excludes servers)

3 Remote calls a month

1 helpdesk call per day 10-20 min ea

24 Hour infrastructure Monitoring

Software: Antivirus, antispyware, intrusion prevention

Implementing auditing policy / Monitoring logs of Error and Alerts, Internet Content Management

 

Single-Node Support Package

Services up to 1 additional PC

Software for Security: Antivirus, antispyware, intrusion prevention.

Implementing auditing policy / Monitoring logs of Error and Alerts, Internet Content Management

 

Premier Business SLA

Includes Router

24 Hour infrastructure monitoring,

3-10 Computer Nodes (excluding servers)

1 On-site service call or lab visit

5 remote service calls

Manage third part email service

Unlimited helpdesk calls

Software for Security: Antivirus, antispyware, intrusion prevention.

Implementing auditing policy / Monitoring logs of Error and Alerts

Internet Content Management

Small Business SLA

Includes Router

Network Services Management. (Intrusion prevention, Implementing auditing policy, Centralized Policy, Application Intelligence, Deep Packet Inspection Firewall.)

Wireless Management (Superior Wireless Performance, Comprehensive Security.)

24 Hour Network infrastructure monitoring

VPN Management

Manage third party email service

10-249 nodes (Computers, Printers, Servers, Switches, etc.)

Multiple locations (Each Location requires own SLA)

 

Mid Business SLA

Includes Router(s)

Network Services Management. (Intrusion prevention, Implementing auditing policy, Centralized Policy, Application Intelligence, Deep Packet Inspection Firewall.)

Wireless Management (Superior Wireless Performance, Comprehensive Security.)

24 Hour Network infrastructure monitoring

VPN Management

Technology Vendor Management / Manage third party services

250-499 nodes (Computers, Printers, Servers, Switches, etc.)

Dictated Call Center

Multiple locations (More then 3 Locations requires own SLA)

 

Plus PC Support

Services up to 10 additions PC's

1 On-site services visit or lab visit

5 Remote service calls

Unlimited helpdesk calls

Software for Security: Antivirus, antispyware, intrusion prevention.

Implementing auditing policy / Monitoring logs of Error and Alerts

Internet Content Management

 

Plus MAC Support

Services up to 10 additions MAC’s

1 On-site services visit or lab visit

5 Remote service calls

Unlimited helpdesk calls

Software for Security: Antivirus, antispyware, intrusion prevention.

Implementing auditing policy / Monitoring logs of Error and Alerts

Internet Content Management

 

MAC Support

Services up to 10 additions MAC's

1 On-site service visit or lab visit

Unlimited helpdesk calls

Internet Content Management

Server Administration (per Server or Server application such as exchange) 

Operation management

Handling day-to-day management of the server operating system, file structure, and directory services

Monitoring server

Providing tier-2 troubleshooting support

Supporting engineering and change-management projects

Creating builds and configuring the server

Implementing the auditing policy

Performing scheduled vulnerability-assessment scans

Monitoring logs for intrusion-detection systems

 

ConnecTech provides an affordable solution to maintain your company’s computing and network needs. Through HaaS, your business pays for hardware as a part of the monthly service. In doing so, you avoid the astronomical costs associated with periodic hardware upgrades. Our comprehensive service package incorporates new technologies seamlessly into your daily operations and future projections. For a predictable monthly rate, we follow the changing tides of the technological evolution on your behalf, making upgrades in response to your business’ needs and objectives so that you never fall behind as technology advances.

2 year agremeent required.

 

Hardware as a Service (HaaS)

Hardware Installation                      $80

Software Installation                        $35

Hourly Rate Data Recovery             $80

Scheduled on-site Tech                   $40

 
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